Klacht: Unprofessional, horrible service

op 28 mei 2021 over MediaMarkt in de categorie Electronica Winkels - ketens

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Mijn Klacht:

We have bought a built-in dishwasher in the Media Markt Zwolle. Asked for the service to built in the dishwasher.
They ordered for me only delivery. Next day asked customer service on Facebook, if it is ok. They said go back to the store and ask for the right service. So we did, but they said, they ordered the right service, there is nothing to worry about.
After that the dishwasher arrived, but they did not built in. This company delivers products, that’s all. (They said, they often has the same problem, Media Markt tells people that they built in the machines)
So I called Media Markt, they said I am the stupid, because I did not ordered the right service. They promised to call me back the same day to fix it.
Of course they did not call.
Next day we went to the Media Markt, they said they will order the right service with the note urgent.
After a week nothing happened, so we called again. They said we will get an appointment tomorrow, they will call me. Of course nothing happened.
I called them again, they said I must wait.
I searched for the number of the company, who supposed to built in the machine. They did not get any request for a service on my name/my adress/my order number. So that is why they never called me. I called Media Markt again, I told my story again and I was put on hold and after 10 minutes waiting phonecall was finished.
Now I have a dishwasher, standing in my living room. In 2 weeks they were not able to fix this. That was the last time, when I bought something in Media Markt.
Now I am looking for a professional, who will do the job.

Gewenste Oplossing:

If they fix the mistake, what they made.

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over MediaMarkt

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over MediaMarkt nog niet in behandeling is genomen.

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