Klacht: Tomnas open kast

op 16 mei 2016 over IKEA in de categorie Woonwarenhuizen

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

I bought à Tomnas kast in IKEA Haarlem last week and went home to put it together. I got to 3/4 the way through when it became clear the kast would not fit. I dismantled entire unit and went back to IKEA Haarlem. The retail assistant at customer service said she could replace the part. I was happy to do this. However when I got home I noticed the replacement was incorrect. I then returned to ikea for a second time. This time the assistant at customer services gave me a replacement pack. I stated that I was not happy at having to return and waste time and petrol on this. The assistant apologised but offered No further help.
I then returns home and a few days later started to put the unit together. This unit, despite following ALL instructions, also does not fit together. I am very upset that this is the third attempt at this unit!

Gewenste Oplossing:

Either IKEA comes and collects this unit and gives me a full refund plus travel costs
IKEA comes and replaces unit with new one and installs the new one

Bericht van Robin van Klacht.nl

3 maanden geleden - Deze klacht is zojuist door IKEA in behandeling genomen

Reactie van de melder van de klacht Gavin Mitchell

3 maanden geleden - Opgelost door Ikea Haarlem klantenservice

Bericht van Robin van Klacht.nl

3 maanden geleden - We hebben bericht ontvangen dat IKEA een oplossing geplaatst heeft bij deze klacht


Heeft op 12 juli 2016 om 15:15 geantwoord

Geboden Oplossing:

Hej Gavin,

Our apologies for the late respons.

We are sorry to read that things went wrong a couple of times. Our sincere apologies! We have searched your case file and see that your complaint has been handled.

If you currently or in the future any questions or complaints, we recommend contacting our colleagues in the IKEA customer, by one of the following direct contact channels: http://www.ikea.com/ms/nl_NL/customer_service/contact_us/contact_us_intro.html

With kind regards,
IKEA Nederland

Alle klachten die gemeld zijn door Gavin Mitchell