Mijn Klacht:

I have just called with your colleague thinking that it would make things easier and I got told he can do nothing, he cannot put me through with anyone else and that I have to keep using the client service.

I keep being handled by different people and getting different reasons for not compensating the seat and meal. I will write this one last time to explain what happened and show that I have every right to get a compensation.
On 14th of March I was trying to book a ticket from Amsterdam to New York through Norwegian Airlines and I cannot pay by iDeal so I got redirected to TIX. When I searched for the flight I found one with the same price as the Norwegian Airlines Low Fare . I could book a baggage but TIX doesn’t let me book Low FareLow Fare Premium etc like the Norwegian Airline does and also doesnt let me book a seat or meal. So I contacted a colleague of yours to specifically ask for this and I got told that after I do the booking, I can say the meal preference and they would it with Norwegian Airlines without ever mentioning that I had to pay extra. I booked my ticket with booking number VUE5OL and I never received anything about reserving a seat or meal. I tried to login to the TIX website where again I cannot book a seat or meal but also it says that I have no baggage included even though it was on my ation email. I checked my booking on the Norwegian Airline website and when I tried to reserve a seat and meal I have to pay about 140 euros extra. I contacted a colleague of yours via chat and it turns out that the TIX website is wrong about my suitcase because it is booked and that TIX would get back to me about meal and seat compensation considering I was not informed about any extra payments.
Your client service tells me that the reason for not compensating me is because with the same price it is not possible to have seat meal and baggage with Norwegian. I looked it up and when booking a LowFare (like I did before), I can see the same price with about 26 euros difference which makes sense because it is more than a week later that I checked and I am willing to pay the difference. I proved your client service wrong and the other reason they come up with is that I cannot get compensation because it is a LowFare booking which doesnt make sense because as I said TIX has no option of choosing between LowFareLowFarePremium etc.
When I started this the only difference was supposed to be the payment method.

Gewenste Oplossing:

I would be satisfied if my seat and meal can be reserved by TIX without me paying or if they can refund my ticket so I can book something else that is cheaper.