Mijn Klacht:
Last Saturday I made booking (2 adults + 2 kids) for travel on 19th July (tomorrow morning).
I got the booking and payment confirmation emails but never received the e-tickets.
I called customer care on Sunday (17th July)and after 15 min waiting I got a lady on phone and informed her about it, I was told that I will get it in next 24 hrs.
I tried to check in the flight using the booking reference (Y2ZCM9) but could not, so called the customer care again.
After 5 attempts and spending almost 3 hrs on waiting I got customer care on phone and asked her about check in problem. She said ticket department was busy so she will call me back in 15 min.
I was already driving to airport (Dusseldorf) from North Holland to get the morning flight.
We had plan/ booking to stay there overnight.
later (1 hr after call), I got email with subject “cancellation information”. I was shocked to read that my ticket was canceled as some error happened in their system!! and they would return my money.
I called them again waited for hrs to get the customer care and also sent emails, requested to find some solution. I expressed my flexibility in changing to near by airport also as we really have to go tomorrow but got no response so far.
just returned back home from half way…….
Gewenste Oplossing:
As it was some error at their end I would expect Tix.nl gets me another tickets close to my original schedule and in same cost.
(10)
