Klacht: They never delivered my product, but they give me the option to buy it now for twice the price!!

PascalVi op 16 februari 2022 over Made.com in de categorie Internetshops - Meubels

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Bashing clients for money, thanks Made.com!!
Dear readers, what a journey. I have ordered a mirror for one of our bathrooms for a price of 172 euros. After waiting 6 weeks they have informed me that the mirror has not been delivered but returned to their storage. I had to contact them to not only find out that the mirror will never arrive, but also that I was not to blame. They would refund me, and give me a voucher for a next purchase for 15 euros. Just a coincindence that you would also get this voucher if you sign up for the newsletter. What a gift.
Now the best part, they offered me to rebuy the mirror. Went to the website and I can rebuy it for 275 euros and pay 30 euros for delivery. Almost twice the price. What a great deal.
In the meantime we have finished the renovation of the bathroom and have spent quite some money to make the mirror fit perfectly.
I don’t usually write a review, but for this client bashing I make an exception.
What a terrible way of making money.
Thanks Made.com!!

Gewenste Oplossing:

Deliver the original product for the money I have already paid. And compensate me for the delay (6 weeks) and the trouble.

Bericht van Robin van Klacht.nl

5 maanden geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Made.com

Bericht van Robin van Klacht.nl

5 maanden geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Made.com nog niet in behandeling is genomen.

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