Mijn Klacht:
I have bought a sim card (22.5 euro) from Simpel company through their website though more than a month (35 days) has passed and still nothing!
When I contacted them to ask about the tracking number so that I could trace it, they responded that the sim card is in a letter and has no tracking number. Then they told me it is a matter of PostNL which has not delivered your sim card and we are going to order a new one. Even after 20 days, the second one was not delivered. So I asked them tens of times that what is going on and how long I should wait? Then, they told me to provide them a new address so that they will send the 3rd letter to a new address. So I gave them my workplace address. Meanwhile, I received 2 letters from Simpel a day after that. Apparently, those two sim cards didn’t work and they told me I should wait for the third one which is going to be delivered to my workplace soon.
Now after 10 days from the 3rd sim card, no letter is delivered yet. It is ridiculous because in their website my account has been activated and even it shows that there are 14 days to new credit which means my first month has almost passed without even using and having access to my sim card.
I do not know whose fault this long delay is, but there is an issue with this situation that even after 35 days of my orderpayement I have not my service yet. If this delay is due to postnl, Simpel should follow it because they are in partnership with that company and not me. On the other hand I paid for 24 month subscription and now with this situation more than a month has passed and my account is coundting my days while I have no such a service obviously!
I really expect them to respect their client by providing serives on time and and provide a reasonable response and not telling a not just wait more and not clearely define the reson of the delay. A not complex approcah fpr preventing such issue might be using a service which could be tracked, that simple.
Gewenste Oplossing:
-Deliver me the sim card ASAP, which means not in another month!
-Provide a clear reason why this delivery is with such a long delay and in a format that could not be tracked!
-Compensate this month credit since my subscription should be for two years and in this situation it is less than two years!
(10)
