5 jaren geleden - Deze klacht is zojuist door Schipholtickets.com in behandeling genomen

5 jaren geleden - Hi Mike In order to check your case in details, we need to contact the airline so as to check with them what is the status of your refund. Would you be so kind to provide us your booking ID (8 digit code in the ation e-mail) or any other information (e.g. e-mail address, passenger names, etc.) so that one of our agents can have a look and come back to you with an update? You can write this down directly within this review. We look forward to hearing from you. Thanks

5 jaren geleden - Dear Mike, Thank you for sharing your experience with us and providing your booking details. One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details. Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues. Thanks

5 jaren geleden - We hebben bericht ontvangen dat Schipholtickets.com een oplossing geplaatst heeft bij deze klacht

5 jaren geleden - Dear customer, Thank you for sending us your case. We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts. In any case, one of our agents has checked your case with the airline, and ed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take. You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it. Thanks for your patience. Regards

5 jaren geleden - Dear Mike, One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline. As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process. We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible. Regards

4 jaren geleden - Dear customer, We have been informed that the refund of your tickets was successfully made last 04/03/2021. Should you have any further questions, please don´t hesitate to let us know. We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon. Regards