Mijn Klacht:

Vanwege annulering SAA vluchten wachten wij nog steeds op retour betaling tickets die zijn toegezegd, maar waarvan betaling nog steeds uit blijft.
Van SAA een mail ontvangen waarin zij het navolgende melden:

Kindly ask your agent to raise an RA throug BSP for ticket number in question. Please note refund for any travel agency issued tickets can only processed through BSP link. Once that is done kindly revert back with ticket numbers as well as RA numbers.

Ticket nrs:
0834552343611 – 0833390551229 name mr Vangoozen Frans
0834552343612 – 0833390551230 name mrs Raijmakers Kristel
0834552343613 – 0833390551232 name ms Vangoozen Bo
0834552343614 – 0833390551233 name mr Vangoozen Sepp

Zie verder de correspondentie gevoerd via [email protected]
Graag uw bemiddeling in deze.
Met vriendelijke groeten
Door Vangoozen-Vermin

Good morning,

What you say that the tickets have expired is not true, the tickets are valid until 31 March 2023.

We have attached two pictures from emails where you can read the e-mail correspondation with South African Airways.
In the second picture you can see the ticket information.

South African Airways will ask you for an RA number and a BSP number, if you give those numbers to the airline they can continue with it.

I hereby give you again the tickets issued at that time and the letter from the airline.

We are waiting for two years now. We can’t call Schipholtickets, we can’t use the system.

Waiting for a reply.

Sincerely, Door van Goozen
image0.jpegimage1.jpeg

Verstuurd vanaf mijn iPhone

Op 14 dec. 2022 om 02:54 heeft Customer Service het volgende geschreven:



Dear client

Thank you for contacting us.

In response to your request we must inform that your ticket expired, prohibiting us from making any further modifications at this time.

For further assistance please contact your Airline.

We remain at your disposal for any further information you may require.

Kind regards,
Customer Care Team

El Lun Oct 19 14:32:49 2020, [email protected] escribió:
Beste,

Hier gaan wij niet mee akkoord met deze hoge annuleringskosten.
Wij kunnen er niks aan doen dat de vlucht er niet meer is door
covid19.
Dan wachten wij wel tot jullie het moeten annuleren omdat we niet
mogen.
Kan iemand ons bellen over dit hele verhaal?
Op dit telefoonnummer 0623955172
Dan kunnen we het oplossen want dit heen en weer berichten werkt voor
geen meter.

groet familie van Goozen

Op 18 oktober 2020 om 21:48 uur schreef Customer Service
:

Dear client,

In response to your request, we inform you of the fare conditions
established by the airline in the event of cancellation:

273 EUR per passenger penalty fee
50 EUR per passenger for administrative costs

This will be deducted from the total amount returned.
To make your cancellation request, reply to this email, indicating the
name(s) of the passenger(s) whose ticket(s) you wish to cancel.

Once the cancellation request has been made, we will proceed to
process your refund. When the airline authorises it (a process that
tends to last between 12 and 14 weeks) and s the amount to
be refunded, we will process the corresponding refund using the
same payment method used for the original purchase.

You may monitor the status of your refund in the “My Trips” section on
the website.
We await your instructions.

Best wishes,

Gewenste Oplossing:

Wij zijn zeer tevreden als het toegezegde bedrag op onze rekening wordt bijgeschreven.
Rekening nr: NL84 KNAB 0408950587 Tnv DM Vermin