Klacht Schipholtickets.com! never been refunded for tickets in March 2020 - one year

Mijn Klacht:

Hi

My tickets (wit KLM) Amsterdam/Marseille have been cancelled due to corona virus last year. I have tried to contact shipol tickets many times on this matter.

At the beginning schipol tickets told me refund was supposed to be done by KLM. However KLM ed refund was sent to schipol tickets.

I’ve since tried to contact them many many times. On their website, it says refund has been made which is not true and none of the email addresses work.

Can someone from schipol tickets can reach out to me and refund money, please?

Thanks,
Aurelie

Gewenste Oplossing:

I would like to be refunded for the total amount of our tickets (Amsterdam to Marseille and Marseille to Amsterdam) x 2 people

Bericht van Robin van Klacht.nl

2 jaren geleden - Deze klacht is zojuist door Schipholtickets.com in behandeling genomen

Bericht van Robin van Klacht.nl

2 jaren geleden - We hebben bericht ontvangen dat Schipholtickets.com een oplossing geplaatst heeft bij deze klacht

Schipholtickets.com

Heeft op 05 maart 2021 om 10:59 geantwoord

Geboden Oplossing:

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Reactie van de melder van de klacht Aurelie5457124

2 jaren geleden - Thanks. Please see below email from airline that I transferred you in July 2020: "Thank you for email dated 09 July 2020 regarding your request for a refund. Your ticket was issued directly by a Travel Agency. Therefore, you will need to contact them to ask for a refund of your ticket." We thank you for your understanding."

Bericht van Schipholtickets.com

2 jaren geleden - Dear customer, We have been informed that the refund of your tickets was successfully made last March 8th. Should you have any further questions, please don´t hesitate to let us know. We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon. Regards

Klacht: never been refunded for tickets in March 2020 – one year

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing: