Mijn Klacht:
I ordered shoes for my son on February 16 (order number 661389, amount 288 euro). Size was too small so I requested retour. Because I paid for the shoes with my Russian credit card before war Russia-Ukraine, I sent 2 emails to their customer service in order to make me money refund to my Dutch account simply because my credit card in Russia is blocked now due to sanctions so there is no way I can get my money back. In my eyes the situation was simply force majeur. Nobody reacted and paid any attention to my special request so I got suddenly response that the money is wired to my Russian credit card. I dont know when and how I can get my money back now. The amount is not small at all for pair of shoes and customer care is terrible to solve any problems.
Gewenste Oplossing:
Restocks cancel their refund to my Russia credit card and return me money to my Dutch account.
