Mijn Klacht:
Good evening,
I wanted to rent a car through Rentalcars.com to visit my friend in Netherlands.
I have chosen Enterprise company and I have paid with my MasterCard Debit card for the rental service. When I arrived to pick up the car it turned out that I cannot get it because I have to pay deposit(400 euros) only with use of credit card. No other way of payment was accepted. Rentalcars has charged me for service that was not provided after all. The additional insurance for which I paid is supposed to be returned but not money for rent itself. They state that It was written somewhere during purchase process that the credit card is required. I believe in that although it is amazingly weird that it is legaly allowed to pay with debit card and than only with credit card for service. I just lost my money.
Gewenste Oplossing:
I would like to receive any help to get my money back.
