Klacht: Registered for a contract on the 19 Sept No one comes back to me and i keep on following up

op 24 september 2018 over GSMWeb in de categorie Internetshops - Mobiele telefoons

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

I have a complaint.
i`m not one to complain. I recently went online and registered for a contract with you guys. i have done all the paper work and sent it threw to contract@gsmweb.nl to info@gsmweb.nl on the 19th already 11:03 . waited and received absolutely no feedback on this matter. It took me to phone and ask them if the process is underway. spoken to a man and he said it will be processed and today i phoned again and this man said he never received my email so i resent it again and only now this will be processed. this is honestly really the most disappointing experience i had. i phone then again and spoken to a Nattily, she did not want to even give me her surname for reference that ive spoken to her.

every time i phone they have no clue if my contract was processed

Gewenste Oplossing:

I will be satisfied if someone can be more hand on and follow up with clients. also to if they received the documents.

And i will be satisfied if they can sort this out as soon as possible

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over GSMWeb

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over GSMWeb nog niet in behandeling is genomen.

Alle klachten die gemeld zijn door CharleneS