Klacht over Arriva: Problem with reading barco…

Mijn Klacht:

I bought tickets online in arriva.nl for two people, my mother and my friend. The bus driver said me I must to print it or buy it by pin machine because of the Barcode, but in general in the bus the machine what is reading barcodes doesn’t work, so where is the point then? He was very mean and rude and he was threating us with a police and he started calling them. He kicked out my friend and my mother who is old lady actually.
I’m very frustrated.

Gewenste Oplossing:

Catharinastraat, Eijsden. Oost-maarland. 4th of August at 16:22

Bericht van Robin van Klacht.nl

8 jaren geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Robin van Klacht.nl

8 jaren geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Bericht van

8 jaren geleden - Hello MayyaAprosina, That does not sound well. You have not printed out the E-tickets you have ordered? We do advise to do this and this is also indicated on our website. In which line did you get on? Greetings, Lina Arriva Customer Service

Reactie van de melder van de klacht

8 jaren geleden - Dear sirmadam, Bus number 5. It is common practice every where in Holland (NS, Arriva stoptrain...ets,) to use the screen of your smartphone instead of forcing paper print!! The fact of the matter you did not equipe your staff with sufficient (simple and cheap) technology for the comfort of your costumer is concerning.... I'm addition paper print is not economical nor is environmentally friendly. I sincerely hope you take my comment to heart, utilizing many options would drastically improve your costumer satisfaction. Thank you,,,

Arriva

Heeft op 04 augustus 2018 om 20:02 geantwoord

Geboden Oplossing:

Thanks for your comment. As I indicated, we advise to print an E-ticket, of course this is not an obligation. I will pass on your complaint to the manager of the driver. He will discuss your complaint with him and inform the driver that an E-ticket is also valid on a mobile.

Apologies for the inconvenience you have experienced. If you have any questions about this report or any other incident now or in the future, I advise you to contact us via our Twitter page under @Arriva_NL or via our Facebook account www.facebook.comArrivaNederland.

Greetings,
Lina
Arriva Customer Service

Klacht: Problem with reading barcodes in the arriva bus.

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