Klacht: Package never left Amsterdam and i leave in Tilburg

Bdok op 16 januari 2018 over PostNL in de categorie Koeriersbedrijven en post

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Mijn Klacht:

I should receive package from Poland, has been sent to Netherlands for some reason stock in Amsterdam. Information has been shown that information has been sent to me to pick up the package. I never received this letter as package is in Amsterdam and i leave in Tilburg. I cant image that in 2017 i have to drive 80km just to pick up the package about which i didn’t even know that arrive. The package has been sent twice and twice PostNl respond to Poland that i didn’t pick up the package. I didn’t receive any message, notification or the letter about it. The seller informed me that will not give me money back for package or sent one more time as the cost is higher the the package itself!!!
My package number is RR956678058PL this package stock in Amsterdam in 2017-07-17 12:55.
I would like to receive the explanation why package never has been sent to Tilburg.
P.S.
I have print screens to prove it.

Gewenste Oplossing:

I hate it! because of it i lost money (will be not resent or money back)

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

6 jaren geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van Robin van Klacht.nl

6 jaren geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 16 januari 2018 om 11:26 geantwoord

Geboden Oplossing:

Dear Sir/Madam Kowalska,

Thank you for your message. I can imagine that you want to know more about this parcel.

What I can see right now is that the parcel is returned to sender at the 1st of August. Since that is a long time ago the best thing to do is contact the sender about this. They can give you a solution.

For further contact in the future you can find our contact options via http://www.postnl.com/help-support/.

Kind regards,

PostNL

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