Klacht: No response to request for Ticket change despite being allowed by the airline

op 25 mei 2020 over Cheaptickets.nl in de categorie Online Vliegtickets

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Mijn Klacht:

We had booked return tickets from Amsterdam to Mumbai and back under the Cheaptickets reference no CHNL-16491663. The airline reference code for the booking is VKEKV3. The departure date is 03 July . The E ticket number is 2209482955708. I received an email from Lufthansa that I am entitled for a refund of the ticket or can re-book the ticket for another date, as due to the Corona situation, there is lot of uncertainty in Mumbai. I have sent several emails to Cheaptickets.nl. There is no response from Cheaptickets.nl, I wish to rebook the tickets for december for a good rate available now.. But Cheaptickets.nl is not responding to emails causing my immeasurable loss . I have paid additional amount for premium service at the time of ticket booking .

Gewenste Oplossing:

Rebook my tickets in premium economy class for departure date 12 December and return date 02 Jan or refund my money.. I have received email from Lufthansa that I am entitled to have my money refunded.. Need urgent response and action.

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