Mijn Klacht:
According to Easypark I was parked from 7th February 2024 16.45 to 8th February 2024 23.59 when the app automatically closed.
I am sure I closed the app when I was back at my car but Easypark also says the app closes automatically at midnight of the same day which it did not do.I have been emailing and phoning since then. It’s now incasso at Riverty who say I must contact Easypark. So between them I cannot get someone to listen and resolve the problem
I phoned Easypark customer service, explained the story, he told me to hold and then after 21minutes the line cut off. He had no record of any emails or calls that I had made which is odd.
I then phoned back, spoke to Alexander for another 17mins who said there was no record of the conversation I had just had for 21 minutes, who agreed a credit would be raised but I first have to pay the invoice. With no proof of what amount will be credited, or even that there will be a credit you can understand this is not a good plan.
The email has also gone to Michael Otis. No response for the second time
My son (and my husband for something else) was in hospital. As proof parking at the hospital most days – attachment Hospital Parking
He wanted pizza because he was tired of hospital food. I ordered and paid at Portofino a Lupo, Mient 5, 1811 NB Alkmaar at 15.01 for collection at 16.45. I drove there, parked, started Easypark, picked up the pizza and then drove to the hospital. It took around 15 minutes. As proof my payment with the date and time as attachment Pizza Payment.
I then parked at the hospital, visited son, gave him pizza, visited my husband and then left. Here is my proof of parking payment for the hospital on that day 7th February Hospital Parking 070224
As you can see it is just not possible to be parked in Alkmaar Centre from 16.45 on 7th to 23.59 on 8th February. Separate to proof of parking – Why would I park so long? I do not live in Alkmaar and would need to sleep in my bed on 7th February.
So as I have explained it was a hectic day with my husband and son in hospital and then still running into town to fetch pizza. I am sure I closed the parking app because it reminds you. I do not know what went wrong but I do feel that I have shown enough evidence based on bank records that the Easypark invoice is incorrect.
Hopefully we can now resolve this because I really have been trying since March to get it resolved.
Gewenste Oplossing:
Factuur corrigeren met bevestiging van credit en stoppen incasso onzin. Easypark reageert onvoldoende op communicatie dan kunnen jullie de klant niet verantwoordelijk houden
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