Mijn Klacht:
On the 20th of July 2023, I applied to switch from my mobile provider to kpn, clearly stating that i would like to retain my mobile number. . This was ed in the contract i received from kpn with client number: 40107315412. Upon receipt of the new sim card, it was apparent that instead of my old number, kpn had issued a new number 062720.
After contacting kpn about this, i was informed that, something did gone wrong and i needed to apply for a new Sim card on to which the old number (062933) would be activated. This was finally done on the 20th of September 2023 under client number 40107405869. I had agreed with kpn that the number activated in July was to be cancelled.
Owing to the fact that all my payments are done automatically, I didn’t notice that contrary to what was agreed, KPN didn’t cancel the new number activated in July and this was being billed on a monthly basis.
For both the new mobile number and the mobile number i wanted to keep, i have paid 50 euros for the transfer and 50 euros a month starting July and September 2023.
This month in a review, my kpn expenses, i noticed a client number, i didn’t recognize. On contacting kpn and in spite of fact that their own contract issued on the 20th of July 2023, clearly stated that, i had applied to retain my old number, kpn refused to acknowledge any wrong doing and maintains that i needed to pay a fine of an additional 164 euros if i wanted to terminate a contract i clearly didn’t need or even use for a day in the past year. A contract that they can clearly see needed to be stopped, when the transfer of my old number to kpn was finalised in September.
This in spite to having 4 other mobile accounts, internet and a TV contract all with KPN.
I’m truly disgusted by this series of events and the way in which KPN mobile has dealt with my problem and this is frankly cause for me to stop using all kpn services.
Gewenste Oplossing:
KPN Mobile, should stop being inconsiderate and selfish. Im a good customer, have several services for which i pay monthly. Simply refund the monthly payements collected from my account automatically for a service i didnt order nor use
