Klacht: Keuken monteur

op 22 april 2016 over IKEA in de categorie Woonwarenhuizen

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Mijn Klacht:

I had an appointment with the montuer (Bernard Loodgieters) today Friday 22 April at 2pm and they did not come. I called them several times, but they did not answer my calls. I left a message but I get no answer.

Gewenste Oplossing:

Return call, make an appointment and be on time.

Bericht van Robin van Klacht.nl

6 maanden geleden - Deze klacht is zojuist door IKEA in behandeling genomen

Bericht van Robin van Klacht.nl

6 maanden geleden - We hebben bericht ontvangen dat IKEA een oplossing geplaatst heeft bij deze klacht


Heeft op 22 april 2016 om 16:56 geantwoord

Geboden Oplossing:

Hej Luis, that's unfortunate! Bernard Loodgieters do not work for us anymore. Another installation company, All-OM, will contact you as soon as possible for a new appointment. Our apologies for the inconvenience.

If you have anymore questions for us in the future, we advise you to contact our colleagues from the IKEA customer service via one of the following contact channels: http://www.ikea.com/ms/nl_NL/customer_service/contact_us/contact_us_intro.html
IKEA Nederland

Heeft op 27 april 2016 om 19:13 geantwoord

You said I will be called by the kitchen monteur, but he/she did not call. So we have been very disappointed and with serious doubts that we would have a successful installation of the kitchen. Therefore, we decided to by the kitchen somewhere else. Regards, Luis Grau

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