Klacht: Final invoices from old gas/electricity companies – non professional CS and sales service

Tiradmon op 23 februari 2021 over Centraal adviespunt energie in de categorie Adviesbureau, Algemeen

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Mijn Klacht:

My claim is in regards final invoices from old gas/energy companies and the lack of professionalism and bad service provided by the employees of central adviespunt energie.

I assume that was the sales team that called me the last years and they have offered me to change gas/electricity providers due to better rates and they informed me that these changes were at not cost (supposedly).

Last year in 2020, I changed from Vatenfall to Engie as suggested by the sales team.

The sales team informed that I would not have any extra cost for changing providers.

What was my surprise when after changing provider; I received a final invoice for -161.08 euro, which I paid, and accordingly my contact person at that time (Jessie Tarink) I did not have to pay for this invoice and that this amount should be refunded to my bank account.

Mr. Tarink told me that he would solve this problem and at the same time, he offered me to change again provider for gas/electricity from Engie to Delta (also at no cost).

I already had my concerns but at the end, I decided to change providers again.

What is the surprise that I also received a final invoice from Engie for a value of -184.90 euro, which I did not paid because after conversation held by phone with Mr. Kevin Stengs also ed that I should not be paying for this invoice.

Mr. Stengs asked me to send the documents for both payments (161.08 euro and 184.90 euro) to CS and he told me that CS would solve the issue assap. The email with the documents were sent the same day of the converstion with Mr. Stengs (11 February).

In between of this entire problem, Mr. Tarink sold me a new provider for internet (T-Mobile).

We had a deal that he did not respect and he got me into a big problem, which I had to solve on my own because since then this person, who gave me his private phone number and never a professional phone or a professional email address, blocked me and I was never able to contact him anymore.

He never showed interest and never apologized for what he caused.

Now after sending several emails to customer service and calling several times, I still did not get any answer to my claim.

The last call I made was on Thursday 18 February and I spoke with a woman called Saskia.

I complained because after several emails to CS, nobody replied to me telling me that my emails were well received and that they are working on my issue.

Miss Saskia had a conversation when I was on hold with the person responsible of my claim and it seems that this person asked Miss Saskia to inform me that an email informing that my emails were well received would be sent later on the Thursday 18 February and that within 14 days I would receive an answer in regards my claims.

On today’s date (23 February) I still did not received any email from CS.

Even sending yesterday another email informing that I will take necessary steps to have this issue solved (I will go to the chamber of commerce because I feel scammed)

Now, after all the trouble caused, time wasted, money lost, and patience and energy spent, I still have the hope to receive soon a positive answer to my claim, otherwise as I said I am going to take the necessary steps to make sure that this problem will not happen anymore to me or another person.

Gewenste Oplossing:

Hopefully I receive before Friday 26 February an answer to my emails, an apology for the bad service, the trouble caused and the solution to the 2 invoices received (1 paid and the other pending to be paid (interests for delays included)).

I hope I can see that refund for these invoices in my bank account very soon.

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Centraal adviespunt energie

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Centraal adviespunt energie nog niet in behandeling is genomen.

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