Klacht over Extra@home: No delivery advice, no…

Mijn Klacht:

On November 22 (Yesterday) I should have received a box from France with tracking number cc8586556605fr. It was not delivered. When I tried to trace the parcel the website indicated that it was going to be returned to France because the delivery address was wrong. This was strange as a companion box from the same sender, sent at the same time, WAS delivered. Today I have spent hours trying to get a straight answer from the staff at Postnl. I got 3 completely different stories and no solution. I have no idea where the box is or if it will ever be delivered.

Gewenste Oplossing:

Please let me know that you have the box and please give me a timedate for its delivery

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een email gestuurd naar Extra@home over deze klacht.

Bericht van Robin van Klacht.nl

6 jaren geleden - Deze klacht is zojuist door Extra@home in behandeling genomen

Bericht van Robin van Klacht.nl

6 jaren geleden - We hebben bericht ontvangen dat Extra@home een oplossing geplaatst heeft bij deze klacht

Extra@home

Heeft op 25 november 2019 om 09:14 geantwoord

Geboden Oplossing:

Dear sirmadam,

Our apologies that our driver could not deliver your package. I checked the order and see that our driver made a comment about the adress not being right. At the time we did not have your contact information and it was not possible to contact you.

I checked the adress and see no problems, so I am not sure why the driver could not deliver the shipment. I added your contact information to the shipment and sent you per email a calender which you can use to make a new appointment. We have your order still in our warehouse.

Our sincere apologies.

Kind regards,

Customer service extra@home

Esty da Costa

Heeft op 25 november 2019 om 09:45 geantwoord

Beoordeling 1/10

(10)

We stayed in all Friday afternoon, all day Saturday (because your track and trace said it might be delivered by 22:00) and hoped for delivery today- all because your driver couldn’t read an address? Terrible service!

Klacht: No delivery advice, no delivery, no answers

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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