Mijn Klacht:
I am 9 months pregnant, and i have ordered a bed from otto, i have recieved many emails and text messages from postnl that the delivery will be in my house on friday, so i got rid of my old bed on thursday, on friday i have recieved a text message from post nl that the bed will be within 30 min at my place, and i have waited for 3 hours!!!! I was calling extra@home but no one replied!!!!
At 7:30 in the evening a lady from extra@home called me and was trying to appologise and promissed that she will make a note to otto to get a permission to deliver it on saturday!!!! Now i recieved another email from postnl ignoring my situation and telling me that i will recieve the bed on monday!! But according to the system in post nl the shipment is not with them!!! And according to otto the shipment is not with them either!!! And extra@home doesn’t pick up any phone call!!!!!!!
Gewenste Oplossing:
If i recieve my bed on saturday 10/6/2017 as promissed after 3 weeks delayed!!
