Mijn Klacht:
I was not fully informed of the terms and conditions relating to this subscription, that when I subscribed for the 14 days free trial on wildspank.com, I get charged in the same day with the price of an entire month on the date of 08/12/2022, it has taken from my account 26.25 euros – Reference:0140000728578705, which means that I already paid a full month subcription, without accepting to already have a full month subcription, and wildspank.com made another subcription without my consent and another one or two subscriptions to another dating website unsolicitedly and without my consent which is findedates.com where I made a free account and not a subcription of any kind.I have not being announced throught my email that another subcriptions were done in my name and also not being told that the 14 days of trial will come to an end and I was being forced to pay this subcriptions with this emails. I found out later on that I had subcriptions in my name after I checked my bank account on 13/12/2022 after only 6 days since NOVALNET AG has taken money from my ING account of 26.25 and had seen that NOVALNET AG had taken 4 times money in the same day from my account, twice the amount of 26.25 euros and twice the amount of 25.99 euros which I discovered later on that this money were taken in the name of wildspank.com and findedates.com for some extra subcriptions that I had never agreed or permitted. Not knowing why this amounts got taken from my bank account, I refunded right away the amounts of money back in my account, because I thought that this must be a sort of scam and had contacted my bank to protect myself from them. After I had realized that NOVALNET AG is the same company that has taken money from me on 08/12/2022 in the name of wildspank.com, I finally understood that something was not right and tried to log in to the two of the accounts that I had made with no subcriptions whatsoever,the free account on findedates.com and another free account a website that was connected trought wildspank, datemij.com and the one with the free trial of 14 days wildspank.com, to cancel the subscriptions, and than I had seen that there were made on the same account with wildspank, subcriptions in my name. I managed to close a subscription in time that was done automatically by wildspank on datemij.com, but the findedates and wildpsank, I went to cancel the subscriptions by clicking on the banner deactivate subcription but they weren’t canceled, and this happened on 13/12/2022, after 6 days of the free trial subscription from wildspank.com from 14 days trial.Since than I tried to enter many times in those accounts, but the passwords were not working anymore so I had used the forget password option, which sent me links to my email , but when I tried to change the passwords so that I can log in and cancel this subcriptions, it was saying that the link expired, when it just got sent and in the email it was saying that it is available 24 hours.
What I am trying to say is that wildspank.com made subcriptions in my name and on other websites without my legal consent and without sending the contract to give my consent and to show a real payment bill and didn’t permitted me to cancel this subcriptions that I had not agreed on and in time and they also sent payment claims to my spam email folder, knowing that people are not really checking them and I also never do check my spam, so I never had a real chance to cancel this subcriptions and to see their emails with this payment requests,and I had aswel received only two payment claims in my email, the ones that arrived in my spam folder from this two websites, with two TID numbers (refference)only, not four like eCollect sent me and don’t understand from where now are even more, four payment requests with four different TID numbers(refferences) from them.The emails that I received in my spam folder from both, wildspank.com and and findedates.com on 15/12/2022, saying that I have time to pay this subcriptions, even if they are made by them without any legal agreement done by me…from 14/12/2022 a payment amounting 25.99 euros and a reminder fee of 11 euros, in total, 36.99 euros and another payment amounting 26.25 euros and a reminder fee of euros, in total of 37.25 from 14/12/2022 in 20 days at the latest, which ment that was due till 03/01/2023, but in this period of 20 days, before they expired, it couldn’t be that after NOVALNET AG taken money from my account 26.25 , that for a full month of membership, even if that was not my wish, that only after 6 days on 13/12/2022 they ask me again money and even one more extra from a different website that I never made subcription asking me to pay this bills in 20 days and in the same period of time, in this 20 days I received on the date of 28/12/2022 four debt collection letters from eCollect AG, indicating that they are instructed by wildspank.com and findedates.com to collect money from me in 13 days, which ment that the due was 01/09/2023, with another even higher amount of money but this time for four times each with a different TID number from 14/12/2022 that it said that they were ordered from 08/12/2022, two of 154.63 euros for wildspank.com and two payment amounting 154.89 euros and now later on I received a second reminder to pay this four claims but this times with even bigger amounts from the same eCollect AG company collecting in the name of the same websites advising me to pay until this sunday 22/01/2023 twice the amount of 199.34 euros, one for wildspank and one for findedates and one twice the amount of 199.60 euros, one for wildspank and one for findedates, claiming that if this payments will not be honored, than legal proceedings shall be initiated on behalf of eCollect AG clients. I must mention that they don’t even know my name!
Here the proof that I already paid on 08/12/2022 from wildspank
Name: Novalnet
Description: 503PNFQ
0140000728578705 14660000023606405
Howlogic Kft Together Networks
Holdings Ltd.
IB NBE85739020855506
Reference: 08-12-2022 20:05 0140000728578705
Value date: 08/12/2022
The emails that I received in spam folder from NOVALNET
Payment reminder
Dear Customer,
Thank you for your interest in our dating service.
This letter is a reminder that your payment at EUR 25.99 for membership on our website Wildspank is past due.
The following payment has not yet been received:
Purchase date: 2022-12-14 00:00:00
Customer number: dbbbabad977f6b504abc79df7e20a0e3
Pending payment: 25.99
Reminder fee: EUR 11
Total amount: 36.99
Kindly submit your payment within 20 days at the latest. You can do so via the following link https://nnt.ag/482v7rn5adaafhdf or pay to the following bank account:
Bank: UniCredit Bank – HypoVereinsbank, München
Payment reminder
Dear Customer,
Thank you for your interest in our dating service.
This letter is a reminder that your payment at EUR 26.25 for membership on our website Findedates is past due.
The following payment has not yet been received:
Purchase date: 2022-12-14 00:00:00
Customer number: 73bd4feaee747d3baf7befd7faa397fc
Pending payment: 26.25
Reminder fee: EUR 11
Total amount: 37.25
Kindly submit your payment within 20 days at the latest. You can do so via the following link https://nnt.ag/33fk00d9adaafjfc or pay to the following bank account:
Bank: UniCredit Bank – HypoVereinsbank, München
BIC: HYVEDEMMXXX
In order for the funds to be credited to your debt, please specify the TID (14660000023805517) in the purpose of payment field.
If you have already paid, please send us a copy of your account statement by email to [email protected]. We will immediately check the system and respond to you accordingly.
Please keep in mind that a direct settlement of the outstanding claim is necessary in order to avoid any additional costs and, if necessary, transfer to our collection agency.
If you have any further questions about invoicing, please feel free to contact us at any time.
Thank you so much!
Kind Regards
Other two emails
Dear Mr. Nicollscreatc6e,
we are writing to collect the past due amount of EUR 25.99 due and owed to Wildspank for online dating services. Despite previous reminders, the above amount due remains unpaid. As such, we would appreciate you making this payment as soon as possible.
The total outstanding amount is EUR 36.99:
Main claim: EUR 25.99
Reminder fee: EUR 11
Total claim: EUR 36.99
Please submit your payment within the next 15 days at the latest. You can do so via the following link https://nnt.ag/482v7rn5adaafhdf or pay to the following bank account:
Bank: UniCredit Bank – HypoVereinsbank, München
BIC: HYVEDEMMXXX
Dear Mr. Nicollscreatc6e,
We are writing to collect the past due amount of EUR 25.99 due and owed to Wildspank for online dating services.
According to our data, you initiated a chargeback for this transaction despite your agreement to the purchase TC and use of the website. Therefore, you are in serious breach of the terms you accepted when signing up to the dating services.
Despite our previous letters, the above amount due remains unpaid. As such, we would appreciate you making this payment as soon as possible.
The total outstanding amount is EUR 36.99:
Main claim: EUR 25.99
Reminder fee: EUR 11
Total claim: EUR 36.99
Please submit your payment within the next 10 days at the latest. You can pay to the following bank account:
Bank: UniCredit Bank – HypoVereinsbank, München
BIC: HYVEDEMMXXXO
Emails from eCollect from 28/12/2022
Debt collection proceeding due to unpaid Return debit to the TID 14660000023805464 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ from 08.12.2022 due on 08.12.2022
Dear Tiffany Kare,
we have been instructed to recover the outstanding claim as detailed above. Our client Howlogic KFT has informed us that no payment has been received from you for ‚Return debit to the TID 14660000023805464 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/’ within the due date.
If you have not yet fulfilled your payment obligation, we kindly ask you to transfer the currently outstanding amount of EUR 154.63 to our bank account without further delay:
eCollect AG – IB N DE31600501010405362013 – BIC/SWIFT: SOLADEST600
Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If you have already paid the negative balance or if you consider the claim to be unfounded, we kindly ask you to submit your well-founded objection by e-mail to [email protected] by 09.01.2023, accompanied by appropriate supporting documents.
If you fail to do so, the claim will be deemed undisputed and we will take further actions to enforce it.
We are at your disposal and are willing to offer you an appropriate deferral or instalment payment option for the repayment of your debt, if required.
Your data is being processed according to para 14 GDPR: https://ecollect.org/faq/information-duties-art-14-gdpr/
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
Your eCollect Team
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Debt collection proceeding due to unpaid Return debit to the TID 14660000023919841 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com from 08.12.2022 due on 08.12.2022
Dear Tiffany Kare,
we have been instructed to recover the outstanding claim as detailed above. Our client Howlogic KFT has informed us that no payment has been received from you for ‚Return debit to the TID 14660000023919841 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com’ within the due date.
If you have not yet fulfilled your payment obligation, we kindly ask you to transfer the currently outstanding amount of EUR 154.63 to our bank account without further delay:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600
Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If you have already paid the negative balance or if you consider the claim to be unfounded, we kindly ask you to submit your well-founded objection by e-mail to [email protected] by 09.01.2023, accompanied by appropriate supporting documents.
If you fail to do so, the claim will be deemed undisputed and we will take further actions to enforce it.
We are at your disposal and are willing to offer you an appropriate deferral or instalment payment option for the repayment of your debt, if required.
Your data is being processed according to para 14 GDPR: https://ecollect.org/faq/information-duties-art-14-gdpr/
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
Your eCollect Team
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Debt collection proceeding due to unpaid Return debit to the TID 14660000023919630 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com from 08.12.2022 due on 08.12.2022
Dear Tiffany Kare,
we have been instructed to recover the outstanding claim as detailed above. Our client Howlogic KFT has informed us that no payment has been received from you for ‚Return debit to the TID 14660000023919630 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com’ within the due date.
If you have not yet fulfilled your payment obligation, we kindly ask you to transfer the currently outstanding amount of EUR 154.89 to our bank account without further delay:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600
Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If you have already paid the negative balance or if you consider the claim to be unfounded, we kindly ask you to submit your well-founded objection by e-mail to [email protected] by 09.01.2023, accompanied by appropriate supporting documents.
If you fail to do so, the claim will be deemed undisputed and we will take further actions to enforce it.
We are at your disposal and are willing to offer you an appropriate deferral or instalment payment option for the repayment of your debt, if required.
Your data is being processed according to para 14 GDPR: https://ecollect.org/faq/information-duties-art-14-gdpr/
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
Your eCollect Team
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
Debt collection proceeding due to unpaid Return debit to the TID 14660000023805517 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ from 08.12.2022 due on 08.12.2022
Dear Tiffany Kare,
we have been instructed to recover the outstanding claim as detailed above. Our client Howlogic KFT has informed us that no payment has been received from you for ‚Return debit to the TID 14660000023805517 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/’ within the due date.
If you have not yet fulfilled your payment obligation, we kindly ask you to transfer the currently outstanding amount of EUR 154.89 to our bank account without further delay:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600
Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If you have already paid the negative balance or if you consider the claim to be unfounded, we kindly ask you to submit your well-founded objection by e-mail to [email protected] by 09.01.2023, accompanied by appropriate supporting documents.
If you fail to do so, the claim will be deemed undisputed and we will take further actions to enforce it.
We are at your disposal and are willing to offer you an appropriate deferral or instalment payment option for the repayment of your debt, if required.
Your data is being processed according to para 14 GDPR: https://ecollect.org/faq/information-duties-art-14-gdpr/
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
Your eCollect Team
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
And the last ones from 12/01/2023 eCollect
Debt collection proceeding due to unpaid Return debit to the TID 14660000023805464 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ from 08.12.2022, due on 08.12.2022
Dear Tiffany Kare,
With our letter dd. 28.12.2022 we have already informed you about the unpaid amount for Return debit to the TID 14660000023805464 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ commissioned to us by Howlogic KFT. In the absence of any valid objection, the claim is deemed to be undisputed.
In order to avoid further costs as well as the initiation of enforcement measures, we strongly advise you to pay your debt in the amount of EUR 199.34 to our bank account:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600 Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online (We accept credit card payments)
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If no payment has been received by 22.01.2023, legal proceedings shall be initiated on behalf of our client. Once our court order has been successful, you shall also bear the additional costs incurred (lawyer’s charges and court fees, bailiff’s fees, interest) based on your liability for default. At this stage we point out that we explicitly reserve the right to initiate scoring measures, in particular the reporting of undisputed claims to scoring agencies.
Until full payment of this claim, we will maintain a negative balance in a debt account in your name. Please bear in mind, that we are also to report the debt to the credit agencies. This will seriously affect your credit score in the future.
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
——————————————————
This e-mail may contain confidential and / or privileged information. If you are not
Debt collection proceeding due to unpaid Return debit to the TID 14660000023919841 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com from 08.12.2022, due on 08.12.2022
Dear Tiffany Kare,
With our letter dd. 28.12.2022 we have already informed you about the unpaid amount for Return debit to the TID 14660000023919841 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com commissioned to us by Howlogic KFT. In the absence of any valid objection, the claim is deemed to be undisputed.
In order to avoid further costs as well as the initiation of enforcement measures, we strongly advise you to pay your debt in the amount of EUR 199.34 to our bank account:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600 Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online (We accept credit card payments)
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If no payment has been received by 22.01.2023, legal proceedings shall be initiated on behalf of our client. Once our court order has been successful, you shall also bear the additional costs incurred (lawyer’s charges and court fees, bailiff’s fees, interest) based on your liability for default. At this stage we point out that we explicitly reserve the right to initiate scoring measures, in particular the reporting of undisputed claims to scoring agencies.
Until full payment of this claim, we will maintain a negative balance in a debt account in your name. Please bear in mind, that we are also to report the debt to the credit agencies. This will seriously affect your credit score in the future.
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
——————————————————
Debt collection proceeding due to unpaid Return debit to the TID 14660000023805517 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ from 08.12.2022, due on 08.12.2022
Dear Tiffany Kare,
With our letter dd. 28.12.2022 we have already informed you about the unpaid amount for Return debit to the TID 14660000023805517 from 14.12.2022 – Order from 2022-12-08 on https://www.findedates.com/ commissioned to us by Howlogic KFT. In the absence of any valid objection, the claim is deemed to be undisputed.
In order to avoid further costs as well as the initiation of enforcement measures, we strongly advise you to pay your debt in the amount of EUR 199.60 to our bank account:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600 Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online (We accept credit card payments)
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If no payment has been received by 22.01.2023, legal proceedings shall be initiated on behalf of our client. Once our court order has been successful, you shall also bear the additional costs incurred (lawyer’s charges and court fees, bailiff’s fees, interest) based on your liability for default. At this stage we point out that we explicitly reserve the right to initiate scoring measures, in particular the reporting of undisputed claims to scoring agencies.
Until full payment of this claim, we will maintain a negative balance in a debt account in your name. Please bear in mind, that we are also to report the debt to the credit agencies. This will seriously affect your credit score in the future.
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
Debt collection proceeding due to unpaid Return debit to the TID 14660000023919630 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com from 08.12.2022, due on 08.12.2022
Dear Tiffany Kare,
With our letter dd. 28.12.2022 we have already informed you about the unpaid amount for Return debit to the TID 14660000023919630 from 14.12.2022 – Order from 2022-12-08 on http://www.wildspank.com commissioned to us by Howlogic KFT. In the absence of any valid objection, the claim is deemed to be undisputed.
In order to avoid further costs as well as the initiation of enforcement measures, we strongly advise you to pay your debt in the amount of EUR 199.60 to our bank account:
eCollect AG – IB N: DE31600501010405362013 – BIC/SWIFT: SOLADEST600 Payment reference: 8BVTT844
You can also pay directly online: https://ecollect.online (We accept credit card payments)
Attention: Payments without your payment reference 8BVTT844 cannot be booked.
If no payment has been received by 22.01.2023, legal proceedings shall be initiated on behalf of our client. Once our court order has been successful, you shall also bear the additional costs incurred (lawyer’s charges and court fees, bailiff’s fees, interest) based on your liability for default. At this stage we point out that we explicitly reserve the right to initiate scoring measures, in particular the reporting of undisputed claims to scoring agencies.
Until full payment of this claim, we will maintain a negative balance in a debt account in your name. Please bear in mind, that we are also to report the debt to the credit agencies. This will seriously affect your credit score in the future.
Please refer to the attached sheet for an extract from your customer account.
Kind regards,
eCollect AG
——————————————————
eMail: [email protected]
Phone: 41 41 5880715
Web: ecollect.org/pay-your-debt
Messenger: facebook.com/ecollect
IB N: DE31600501010405362013
BIC/SWIFT: SOLADEST600
Post address:
eCollect AG
Scanbox 09095
Ehrenbergstrasse 16A
10245 Berlin
Germany
Company headquarters:
eCollect AG
Neuhofstrasse 19A
6340 Baar, ZG
Switzerland
Handelsregister Zug
UID: CHE-180.481.291
Member of
Inkasso Suisse
And the email that I have written
01/19/2023
Reference: 8BVTT844
Subject: unjustified debt collection letter
Dear Sir, Madam,
On 12/28/2022 and 01/12/2023, I received four debt collection letters on each of this 2 dates from eCollect AG which indicates that wildspank.com and findedates.com websites are entitled to a payment amounting in total to 797.88 € from me, included also the expenses of eCollect . You aim to collect this amount representing wildspank.com and findedates.com. This email serves to state my objection to this debt collection letters.
A valid contract cannot be concluded without agreement. Are you aware that misleading and aggressive commercial practices are banned under the Unfair Commercial Practices Act? The unsolicited conversion of a trial subscription into a subscription that comes with a payment obligation is considered an unfair commercial practice and is prohibited within the European Union.
In addition, this purchase contracts are invalid, because:
I was not fully informed of the terms and conditions relating to this subscription, not mentioning that when I subscribed for the 14 days free trial on wildspank.com, I got charged in the same day with the price of an entire month on the date of 08/12/2022, and has taken from my account 26.25 euros – Reference:0140000728578705, which means that I already paid a full month subcription, without accepting to already have a full month subcription, and wildspank.com made another subcription without my consent and another one or two subscriptions to another dating website unsolicitedly and without my consent which is findedates.com where I made a free account and not a subcription of any kind.I have not being announced throught my email that a other subcriptions were done in my name and also not being told that the 14 days of trial will come to an end and I was being forced to pay this subcriptions with this emails. I found out later on that I had subcriptions in my name after I checked my bank account on 13/12/2022,and had seen that NOVALNET AG had taken 4 times money in the same day from my account, twice the amount of 26.25 euros and twice the amount of 25.99 euros which I discovered later on that this money were taken in the name of wildspank.com and findedates.com for some subcriptions that I had never agreed or permitted. Not knowing why this amounts got taken from my bank account, I refunded right away the amounts of money back in my account, because I thought that this must be a sort of scam and had contacted my bank to protect myself from them. After I had realized that NOVALNET AG is the same company that has taken money from me on 08/12/2022 for wildspank.com, I finally understood that something was not right and tried to log in to the two of the accounts that I had made with no subcriptions whatsoever,the free account on findedates.com and another free account a website that was connected trought wildspank, datemij.com and the one with the free trial of 14 days wildspank.com, to cancel both of the free accounts and the free trial subcription from wildspank, I had seen that there were made on the same account with wildspank, subcriptions in my name. I managed to close a subscription in time that was done automatically by wildspank on datemij.com, but the findedates and wildpsank, I went to cancel the subscriptions by clicking on the banner deactivate subcription but they weren’t canceled, and this happened on 13/12/2022, after 6 days of the free trial subscription from wildspank.com from 14 days trial.Since than I tried to enter many times in those accounts, but the passwords were not working anymore so I had used the forget password option, which sent me links to my email , but when I tried to change the passwords so that I can log in and cancel this subcriptions, it was saying that the link expired, when it just got sent and in the email it was saying that it is available 24 hours.
What I am trying to say is that wildspank.com made subcriptions in my name and on other websites without my legal consent and without sending the contract to give my consent and to show a real payment bill and didn’t permitted me to cancel this subcriptions that I had not agreed on and in time and they also sent payment claims to my spam email folder, knowing that people are not really checking them and I also never do check my spam, so I never had a real chance to cancel this subcriptions and to see their emails with this payment requests,and I had aswel received only two payment claims in my email, the ones that arrived in my spam folder from this two websites, with two TID numbers
(refference)only, not four like eCollect sent me and don’t understand from where now are even more, four payment requests with four different TID numbers(refferences).The emails that I received in my spam folder from both, wildspank.com and and findedates.com on 15/12/2022, saying that I have time to pay this subcriptions, even if they are made by them without any legal agreement coming from me from 14/12/2022 a payment amounting 25.99 euros and a reminder fee of 11 euros, in total, 36.99 euros and another payment amounting 26.25 euros and a reminder fee of euros, in total of 37.25 from 14/12/2022 in 20 days at the latest, which ment that was due till 03/01/2023, but in this period of 20 days, before they expired, on the date of 28/12/2022,I received four debt collection letters from eCollect AG, indicating that they are instructed by wildspank.com and findedates.com to collect money from me in 13 days, which ment that the due was 01/09/2023, with another even higher amount of money but this time for four times each with a different TID number from 14/12/2022 that it said that they were ordered from 08/12/2022, two of 154.63 euros for wildspank.com and two payment amounting 154.89 euros and now later on I received a second reminder to pay this four claims but this times with even bigger amounts from the same eCollect AG company collecting in the name of the same websites advising me to pay until this sunday 22/01/2023 twice the amount of 199.34 euros, one for wildspank and one for findedates and one twice the amount of 199.60 euros, one for wildspank and one for findedates, claiming that if this payments will not be honored, than legal proceedings shall be initiated on behalf of eCollect AG clients.
Burden of proof regarding the conclusion of a purchase contract
If you are of the opinion that this concerns valid contracts between me wildspank.com and findedates.com, it is up to wildspank.com and findedates.com to prove how this agreement was concluded. If this is not possible, I ask you to declare this collection void and to send me a written ation of doing so within the period of 14 days after the date of this email. I assume that you will suspend any further collection measures until this issue is cleared up.
Further steps
If I do not receive a response from you within the above period of 14 days, I will submit a complaint to the European Consumer Centre. I will also forward the complaint to the Supervisory Body, the Netherlands Authority for Consumers and Markets (ACM).
Gewenste Oplossing:
I want Novalnet to stop all of this subscriptions and to take out all of this debts that are not done with my consent, they don't even know like I said my name... also to see that I had paid for a full month already on 08/12/2022 wildspank subcription, even thought I tried to end the subcription in 14 days and after, but it didn't worked and to take all of this debts out including from eCollect, because it's not possible to pay such an outstanding amount of 800 euros after just making a subscription in december that it was also paid in that month. And I want aswel eCollect to be announced of this and to take my debts out and not put me to pay anymore or to send me or freghten me anymore!
