Mijn Klacht:
I ordered my dryer on Sunday somewhere in the middle of the day.
The website states: “Morgen in huis”
Once i ordered and paid, i got an email like this:
“Installatieafspraak
Exchange NL neemt uiterlijk de volgende werkdag contact met je op om een installatieafspraak te maken. Je wordt gebeld op: *. De afspraak kan binnen 3 werkdagen plaatsvinden.
Nadat de afspraak is gemaakt, ontvang je van Exchange NL per mail een link om je bestelling te volgen.”
This statement means that it’s almost impossible to deliver it tomorrow.
Well i though: ok, let it be (maximum) on Wednesday. I can wait a bit.
On Monday evening i’m getting a call: “We can deliver it on Thursday and we cannot tell you the time right now.”.
I’m a bit more annoyed now, but ok. Thursday is Thursday. Let it be…
Thursday morning i’m getting yet another surprise:
“Beste ****,
Wij zouden vandaag bij u langs komen.
Helaas hebben wij 2 zieke monteurs.
Zodra we meer weten nemen we direct contact met u op.
Onze excuses!”
Srsly? Both are sick? What an unfortuante co-accidence.
In the evening i’m getting yet-another call: “We can deliver it tomorrow. What time? We don’t know yet”.
Ok guys, please, just deliver it.
Friday morning. Getting a call at 6:40: We will be at your door in a half an hour.
What? What a hell? Why so early? Well, ok, re-building plans, telling my colleagues that i’l be later.
Now it’s 16:00, no delivery happened yet. On ExchangeNL i found my tracking and it seems like delivery was scheduled for 14:30-16:45, but now it says: “Bezorging niet volledig”.
You can check it yourself here: https://www.exchangenl.nl/tracktrace/?id=97036EX132011P3824
I contacted Coolblue’s customer service via WhatsApp, had to wait more then an hour (however they state that answer is within 30 minutes) and the told me that they sent my complains to shipping company.
So, now is already Sunday. A week left but i still have no idea when delivery will happen.
This is very sad guys
Gewenste Oplossing:
Deliver ASAP. Tomorrow?
Some sort of compensation could be a plus? Installation costs? I don't know. But i'm extremely dissatisfied :(
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