Klacht over Budget Energie: Have a contract wi…

Mijn Klacht:

rom: MailinBergenOpZoom
Date: Mon, Feb 6, 2023 at 10:59 AM
Subject: 1973186 Liander NV/ To the residents of: (22272400)
To: lawdsouza2

Dear Sir / Madam

In your email you indicated that you already have an energy contract. To date no contract is known in the centraal aansluit register. Please therefore contact your energy supplier as soon as possible to have the contract published in the Centraal aansluitregister.

As soon as the contract is known in the Centraal aansluitregister, we will proceed to close the file.

If you have any questions, please call or email us.

Kind regards,

Flanderian

Bergen op Zoom office

PO Box 25042

3001 HA ROTTERDAM

Tel: 31(0)31206517517

WhatsApp: 06-81020195

Gewenste Oplossing:

Pls contact local grid operator and close the case

Beoordeling 6/10

(10)

Bericht van Robin van Klacht.nl

3 jaren geleden - Ik heb een email gestuurd naar Budget Energie over deze klacht.

Bericht van Budget Energie

3 jaren geleden - Dear sir, I see you recently discussed this with our customer service. When reporting your move to your new adress, the wrong connection was selected by mistake. I understand that you were worried by the letters from the main energy supplier. Fortunately, everything has now been set in motion to rectify this and we are already supplying the correct connection. I assume that this complaint can be closed, but of course our customer service will keep you informed. Kind regards, Budget Energie

Reactie van de melder van de klacht law123

3 jaren geleden - Good day, Ref above. We had a fixed contract for 3 years basis energy rate Normal 0.08155 / Off peak - 0.06945. We had a shift of address and same was notified to budget energy . Basis same we should be charged basis the same contract which was valid till 01-mar-2024. However you have given me a new contract for further 3 years and at new rate , which is not acceptable. Kindly amend same basis old rate and revert with revised contract. Thanks, Lawrence.

Bericht van Robin van Klacht.nl

3 jaren geleden - Deze klacht is zojuist door Budget Energie in behandeling genomen

Bericht van Robin van Klacht.nl

3 jaren geleden - We hebben bericht ontvangen dat Budget Energie een oplossing geplaatst heeft bij deze klacht

Budget Energie

Heeft op 13 februari 2023 om 09:59 geantwoord

Geboden Oplossing:

Dear sir,

I understand that you worry about the rates and end date of the contract.

Conditions contract
There is no need to worry. As my colleague explained, we started on the wrong adres and we have to fix that. Therefor we added the wright adres manually and the system send you the existing contract again, with a new fictional duration. Ofcourse you can ignore that. The contract you started on March 1, 2021 is still active with the same conditions. The end date is still March 1, 2024 and the rates are the samen. The only reason you see a difference, is because of the taxes. If the government change the taxes, we have to charge that to our customers.

Thanks for understanding.

Kind regards,
Budget Energie

Reactie van de melder van de klacht law123

3 jaren geleden - HAVE CHECKED WITH GRID OPERATOR AND WE HAVE ONLY ONE CONNECTION. meter number 1123064 Number of phases 3 Smart meter Nee Send meter readings And Suitable for return delivery Nee Suitable for double rate Nee pLS REMOVE THE 2ND METER CHARGES AND CONTRACT

law123

Heeft op 16 februari 2023 om 13:30 geantwoord

Beoordeling 6/10

(10)

PLS CAN YO UCAL LTO EXPLAIN AND CONFIRM WE PAY ONLY FOR 1 CONTRACT , 1 CONENCTION ,

AS ON THE LOGIN PAGE I STIL LSEE 2 CONNECTIONS .

THANKS\\

Alle klachten die gemeld zijn door law123

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Tip van onze consumentenexpert

Bij geschillen met uw energieleverancier kunt u naar de Geschillencommissie Energie. Leveranciers mogen geen onredelijke opzegboetes rekenen en moeten transparant zijn over tarieven.

Bron: ACM / Geschillencommissie Energie

Klacht: Have a contract with budget energie, however grid supplier has sent notice that they have not registered,

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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