Klacht over Bijenkorf: Missing package and no …

Mijn Klacht:

I recently had a frustrating experience regarding a missing delivery associated with my purchase for almost EUR 300. The company claims that my package was delivered, but they have failed to provide any details about who accepted the package or the signatory responsible for its receipt.

There is no evidence to support the claim that the package was delivered, aside from the status update. This lack of transparency is concerning, as I have not received any information regarding the actual delivery.

What is even more disappointing is that the company has indicated they will be closing the case without offering any supporting evidence/documentation or viable solution or further assistance. This approach leaves me feeling unheard and unsatisfied as a customer..

Gewenste Oplossing:

locating the mssing package (it was ordered as Christmas gift so after locating the package i would like to return the items - already informed customer service too.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een email gestuurd naar Bijenkorf over deze klacht.

Bericht van Robin van Klacht.nl

10 maanden geleden - Deze klacht is zojuist door Bijenkorf in behandeling genomen

Bijenkorf

Heeft op 15 april 2025 om 11:18 geantwoord

Geboden Oplossing:

Hi, we have carried out a thorough investigation into the package, which shows that the package was delivered successfully. The journey and GPS information also this conclusion. In addition, there are no special features to be noted from the driver's route.
Because we have no further investigation options available, we are forced to complete the investigation.
Based on the above, de Bijenkorf cannot proceed to refund the delivered order.

I hope that this has provided you with sufficient information.

Kind regards,

Myron
Team Webcare
de Bijenkorf

Bericht van Robin van Klacht.nl

10 maanden geleden - We hebben bericht ontvangen dat Bijenkorf een oplossing geplaatst heeft bij deze klacht

JR525

Heeft op 16 april 2025 om 01:49 geantwoord

Beoordeling 1/10

(10)

I have already received the above explanation via email. The response was also provided to you on 31/01, in which I expressed my disagreement with the information provided.

Klacht: Missing package and no evidence of the delivery

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Andere klachten over Bijenkorf

Vergelijkbare klachten in Warenhuizen