Mijn Klacht:
I recently bought a device from Belsimpel.nl and to my surprise after it arrived a day late that the device was actually intended for a different market. The phone was made for the German market apparently which can lead to potential issues with updates especially if they might be bugs which are carrier related. Unfortunately this is not specified anywhere on the website or in the contract and I tried contacting the the customer support which they admitted that it is not mentioned anywhere. I wanted to have the device exchanged but it to no avail and the cancelation of my order would take around two weeks if I am lucky. So at the end of the day a lot of time and money lost because of less than transparent business practices. BEWARE WHEN ORDERING THE DEVICE AND CHECK THE IMEI AND EAN OF THE PHONE!!!!
Gewenste Oplossing:
Exchanging the phone for a dutch device, would be great!
