Klacht: Bad communication and unresponsive Backoffice

op 03 juni 2021 over OTTO in de categorie Online Warenhuizen

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Mijn Klacht:

In March 2021 I ordered a schommel, I received it in April, starting in the same day to assemble it and I was shocked that they were some rusted items and missing items. I called the customer services and send them some photos as per their request. after that they told me that they have ordered the missing items, after 3 weeks, i called them again to see the status, they told me that tis order is out of store, and they will not be able to send it anymore, and propose to place another order and back office will call me back to see if they will compensate me with another schommel without paying the cost difference. till now nothing happened, no one called me as the customer services promised me. Finally, i just want to make a note , that all communication to customer services were conducted by me, and after each call, they promised that they will solve the problem except the one before the last call, when I told him that I will place a klacht if my case is not solved, he replied, yes go a head. additionally, I have tried to approach Backoffice team leader and other management through Linkedin, also no feedback.

Gewenste Oplossing:

when they response to my calls and solve my case completely

Bericht van Robin van Klacht.nl

2 maanden geleden - Ik heb een email gestuurd naar OTTO over deze klacht.

Bericht van Robin van Klacht.nl

2 maanden geleden - Deze klacht is zojuist door OTTO in behandeling genomen

Bericht van Robin van Klacht.nl

2 maanden geleden - We hebben bericht ontvangen dat OTTO een oplossing geplaatst heeft bij deze klacht

OTTO

Heeft op 03 juni 2021 om 12:36 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Heeft op 08 juni 2021 om 15:38 geantwoord

The proposal was rejected by me, I have proposed 3 options and they are still discussing this issue internally

Alle klachten die gemeld zijn door A.K Den Haag