This is a con company that basically doesnt cover anything once you report it because that type of stain doesnt fall under the warranty and so you pay for 5 year service and they offer and clean it for you against the payment of 250 eur!!!!!!!! even though you already paid for their service.
Also, they never sent the agreement to me until I reported the issue, then told me I should have checked the conditions better. The salesman from Montel where we bought the sofa also failed to mention there there is more exceptions to the rule and was happy to sell the service without really explaining that most likely it wont be covered.
nothing, just stay away from, sofa has been treated for the stains but that doesnt seem to help with removing them at all..