Mijn Klacht:
The supervisor approached us to tell us that we needed to put our groceries inside our baskets. We always use the code scanner and put our groceries in our bags, we even have a carrier for the bags. We had no idea it was not allowed, we’re expats.
When she approached us we explained that we did not speak Dutch to which she proceded to raise her voice at us and tell us in English to put the groceries in the baskets in a very rude way, kind of making an unnecessary scene in the process, which was really embarrassing.
After that, we asked for assistance from another employee while paying for the groceries and we noticed that afterwards this same supervisor quickly approached the employee and asked her something while looking directly our way. It made us feel really watched, as if we were little kids causing trouble in the store or like thieves, as if we were trying to steal something and we needed to be followed and supervised.
We do weekly trips to this AH, at least twice a week, we don’t think it was necessary to treat us this way. A simple explanation, in a polite way would have been enough.
Gewenste Oplossing:
Please train your staff so they learn how to treat customers or at least hire an adult to supervise. They're all kids.
