Klacht over Basic Fit: Basic fit contract endi…

Mijn Klacht:

Basic fit contract ends 5th March 2021.
System when log in shows ends May 2021. Automatically the system refreshes a cancelled contract and even freeze my period during covid, I do not want any freeze that i have been clear about.
i want out of this contract that is due to end in March 2021.

Gewenste Oplossing:

Cancelled contract closed off on the correct date according to 52 weeks as agreed on. I do not want an extension and i am not planning to stay .

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar Basic Fit over deze klacht.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door Basic Fit in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat Basic Fit een oplossing geplaatst heeft bij deze klacht

Basic Fit

Heeft op 11 februari 2021 om 07:44 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

DianeG

Heeft op 11 februari 2021 om 10:56 geantwoord

Beoordeling 1/10

(10)

The fees that I have paid needs to be refunded to me.
You adjusted this as paid but the fees that has been paid needs to be refunded.
The last time I visited the gym was the 11th of March 2020.
When the gym was open during corona there was simply no bookings available even if we wanted to attend. But it was not an option.
I need to understand what I have paid for since 11th of March 2020, and we need to discuss this refund to me.

Klacht: Basic fit contract ending but no response to my cancellation.

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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