Mijn Klacht:
I was at the airport today, paid for a ticket €765 from Amsterdam to Yaounde Cameroon.
They didn’t check me in for the flight I paid for.
Because Travelgenio wrote the initials of my front name instead of the full front name on my ticket.
Called 4 times to Spain but there’s nothing they could do they told.
So I went back home.
Lost €765 on my saving account, can’t go to a marriage and there is nothing I can do so far.
I was told by Travelgenio that it is my error, but I’m sure I have filled in my full names on the reservation form because I had this problem before with Ryanair.
And besides that I think that it is also a obligation for Travelgenio to check the data and inform the client that it is not right.
They didn’t do so, I believe negligence by reason
I pay for a service and don’t get service from them.
That makes them scammers.
So don’t book with Travelgenio. I will spread that on the internet, this agency has to be stopped.
Gewenste Oplossing:
Compensation or a new travel date without costs.
And at least a respectable email with grounded reasons.
