Klacht over DHL: Terrible Service

Mijn Klacht:

Terrible service.MDPRMZ2P8XL. One package was wrongly sorted and returned to sender. It showed delivered back to sender but it came 2 days later. Same package was sent again with DHL and it again shows wrongly sorted since 3 days. Customer service has no clue and famously uses the phrase “ I dare not say“. If you dare not say then what do you know? Whats the point of calling you if you dont know?

Gewenste Oplossing:

Deliver my package. Give your customer service more info so they can let us know what went wrrong.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een email gestuurd naar DHL over deze klacht.

Bericht van Robin van Klacht.nl

2 jaren geleden - Deze klacht is zojuist door DHL in behandeling genomen

Bericht van Robin van Klacht.nl

2 jaren geleden - We hebben bericht ontvangen dat DHL een oplossing geplaatst heeft bij deze klacht

DHL

Heeft op 03 oktober 2023 om 11:18 geantwoord

Geboden Oplossing:

Good day,

Thank you very much for your message and good that you have already contacted DHL Support.

I can well imagine how annoying it must be when your package is delayed in the network and the exact reason is unknown.
I indeed see a sorting error for this shipment and a scan at the return center. Often this has to do with the label/dates of your package.
Return sender is then the only way out in most cases.

In this case I recommend being in contact with the sender of the package, they can initiate a little investigation where necessary to get your package back on track. Hopefully this will also clarify the problem with your package or label of it.

Apologies again for the inconvenience. Hoping to have informed you sufficiently

Kind regards,

Joyce
DHL eCommerce

Balmy Swamy

Heeft op 03 oktober 2023 om 11:51 geantwoord

Beoordeling 1/10

(10)

Once is understandable, twice with the same package is incompetence. Not to mention the unreasonable delays and time it takes to get a refund of the shipping costs. I still haven`t received a refund for my first package shipping costs.

Klacht: Terrible Service

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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