My cooker is just two months old. The oven door does not fully close. I realized this at a later time. ASOGEM Nederland BV. is BEKO’s representative and selectively decides who to give a service. During the inspection, the technician did not find the cause of the problem. He walked out side, made phonecall and came back after to ask me pay for the new spare parts despite my two year guaraante. His report reads F78: Externe oorzaak.
The male voice on ASOGEM customer helpline treated me rudely and sounded very arrogant.