Mijn Klacht:
I bought 4 items worth 648.90 euro, did not receive the products that I bought. here is how: 2 of them were suitcases and one pair of jeans with one pair of baby shoes. They sent me 2 different suitcases, and the other 2 products were missing.
I return the suitcases via Zalando pick up at home service, but they claim that Zalando received just one of the packages.
So out of 648.9 they gave just 269 euro.
I have never had such a problem with online shopping this is my first time, even small stores do better in their online businesses than Zalando.
Gewenste Oplossing:
I want my money back please do not offer any discount code, each time I send an email they offer me discount code, I am not planning to shop from Zalandolounge anymore.
