Klacht over Zalando: Collection agency

Mijn Klacht:

I had paid for an order within time but, due to an apparently known technical problem, the transaction was rejected. I only realize the error when I get contacted by an extremely rude contact agency, Gothia.

After calling Zalando, the attendant recognized the problem and asked me repeat the order payment and ignore the collection fee saying that that would be sorted out. Of course, now I can’t prove the call I had with the attendant last week and the collection agency is back charging me 60% above my order cost while Zalando refuses to get involved.

Klant: 5302451952

Gewenste Oplossing:

I paid for the collection fee because their second deadline was due to tomorrow (15) but I don't agree with it and would like to have it refunded.

Bericht van Robin van Klacht.nl

11 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Zalando

Bericht van Robin van Klacht.nl

11 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Zalando nog niet in behandeling is genomen.

Reactie van de melder van de klacht

11 jaren geleden - And and it was solved! Zalando quietly refunded the collection fee. Case closed and happy customer :) I would, however, recommend Zalando to use a different collection agency. Gothia was extremely rude and very unprofessional towards me and my partner.

Klacht: Collection agency

Mijn Klacht:

Gewenste Oplossing:

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