Klacht: Wrong item delivered

op 20 maart 2021 over Max ICT in de categorie Computerwinkels

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Mijn Klacht:

I put an order of a motherboard MSI MPG Z490M Gaming Edge Wifi on this website on 13th March, 2021.

I called them multiple times and they insured that motherboard will be delivered this Friday (19th March 2021).

Today I received a parcel from Max ICT. You guess what? Instead of MSI Z490M Gaming Edge Wifi I ordered, there is a B460 inside!

You are right! They send you a motherboard which is 100 Euros cheaper.

Called them and they said that wrong item was sent and the motherboard was out of stock. Will send me a return label.

Very bad experience.

Gewenste Oplossing:

Refund without any excuses

Bericht van Robin van Klacht.nl

4 maanden geleden - Ik heb een email gestuurd naar Max ICT over deze klacht.

Bericht van Robin van Klacht.nl

4 maanden geleden - Deze klacht is zojuist door Max ICT in behandeling genomen

Bericht van Robin van Klacht.nl

1 maand geleden - We hebben bericht ontvangen dat Max ICT een oplossing geplaatst heeft bij deze klacht

Max ICT

Heeft op 31 mei 2021 om 09:10 geantwoord

Geboden Oplossing:

Good morning Xin Wang,

First we want to apologize for the annoying situation. We are very sad to read that we were not able to help you to your satisfaction.

Our apologies for sending you an incorrect product and refund without any excuses.

I will discuss this case internally.

If you have any further questions, we would like to hear from you.

Max ICT Webcare

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