Mijn Klacht:
On 14 October 2018 I paid to Voordeeltrends via the ABNAMRO Ideal. I received the goods (de wijnrek) on 18 Oct 2018. But the Wijnrek is damaged when I received it at that moment. I contacted them immediately with the Photos shown on the damage.
After more than 2 weeks, they told me to follow up the return procedure to send the Wijnrek to the company — Haba Trading B.V -vidaXL (5928 SK Venlo) and it was arrived on 1st Nov 2018.
After returning, I never received the wijnerek, I contacted them more than 10 times about sending a new wijnerek to me. They gave me the tacking nr but the delivery to another cities by DPD (Veenendaal, Meppel, Berket en Rodenr..).
One time they gave me a tracking nr with PostNL where is shown on my home address in De Meern, but they did not ask the sender (vidaXL) to give my Wijnrek to Post NL. Of course I have not received the Wijnrek as well.
I feel very frustrated to have the business with such the company which can not be trust. What they did is damage the people and the reputation of this beautiful country.
I hope your organization can help me to find a way to solve this issue.
Thank you very much in advance
Gewenste Oplossing:
I would like to have this Wijnrek or get my money back as soon as possible.
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