Klacht over vidaXL: Retourn parcel no money ba…

Mijn Klacht:

I have ordered more Then one month ago nachtkasjes They looked different Then on the photo, i decide to send them back. Vida XL send company for picking up. This company they don’t provide return label ( said everywhere in the website) 3 weeks ago I still didint received my money when I have asked Vida XL they told me they need return label( don’t you know with who and what are conditions for your delivery company) so without they can’t transfer my money. When I call delivery company they said they can’t track parcel Because Vida XL like a owner of parcel have to provide delivery number to my email , they didint do it unfortunately. With email just sending me automatic replies be patient wait 48 hours . I have no parcel, no money but I have ZERO interest from Vida xl. They have make mistakes but I’m the one who needs to deal with it.

Gewenste Oplossing:

Absolutely not satisfied, horrible service, never again. Be careful if you don’t want to lose your money !

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door vidaXL in behandeling genomen

Bericht van vidaXL

5 jaren geleden - Dear, I tried to call you, but unfortunately you were not available. I saw that my colleague has already sent you an email. If you have any questions, please let me know. Sincerely, Martijn / vidaXL

Bericht van vidaXL

4 jaren geleden - Dear, I did try to call again but you weren't available. Can you tell me if all your questions are answered now? If not please let me know. Sincerely, Martijn / vidaXL

Reactie van de melder van de klacht Vida XL

4 jaren geleden - Hello , I think my number it’s then not correct, I’m really not happy about all service from Vida xl I’m watting more then one month for my refund, I have received a email that refund should come in 5 working days so tomorrow it’s last day and I still didn’t receive anything . When I tried to reach costumer service I got always just one answer back and it’s be patient. I have call to delivery company and they have inform me that Vida xl have done wrong steps that’s why all taking so long . And what is completely not acceptable it’s that Vida xl want from me return label ( other ways they can’t send me my money back) and company doesn’t provide any it’s even written on the website, and people from Vida xl doesn’t know basic information and putting pressure that they need return label!

Bericht van vidaXL

4 jaren geleden - Dear, Thanks for your respond. What I see is the the refund is already done. Can you verify this? Thanks in advance, Kind regards Martijn / vidaXL

Reactie van de melder van de klacht Vida XL

4 jaren geleden - Hello , Yes refund it’s done , thank you . Unfortunately horrible service z

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat vidaXL een oplossing geplaatst heeft bij deze klacht

vidaXL

Heeft op 21 april 2021 om 12:59 geantwoord

Geboden Oplossing:

Dear,

Thanks for your respond.
Sorry for the previous inconvenience.

Kind regards,

Martijn / vidaXL

Klacht: Retourn parcel no money back

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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