Klacht: Very bad experience(absolutely discriminatie) in Jumbo of De Smidse 1, 5671 EW Nuenen

op 19 december 2017 over Jumbo in de categorie Supermarkten

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Mijn Klacht:

We had very bad experience in Jumbo of De Smidse 1, 5671 EW Nuenen on December 17th, 2017. The staff there are very rude, and Lenie who act as manager is even more impolite. We just moved to NUENEN one week ago, and it was the first time we go to this shop, we want to buy Christmas food and gifts, and also buy milk powder for our two little sons. we(5 persons) go there together with our friend, when we go to the counter, we were told one group only can have one milk powder. Ok, then I want to know what exactly mean and rule they have, I didn’t see any tips shown in the shop? The worse thing is Lenie said it’s her shop, she can decide what she want. Another young girl Janneke didn’t let my husband to check if they show some tips there, impolitely drived my husband away and said a lie that she saw my man in the morning. What??It was the first time we go there,we asked them to show video to prove it, because we think it was serious thing happened with us at that moment, It’s absolutly discriminatie!!! They are so rude to call police man to intimidate us and Lenie took all things we want to buy away from us and tried to drive us out of Jumbo. She doesn’t listen to us at all, from the beginning to the end!! She was standing there, made phone calls to here and there, without any kind reaction. The policeman said they believed us, but they have no idea because Jumbo has their rule. We were kicked off the Jumbo and standing outside with our two little poor babies in so cold winter for half an hour!! Too many people passed by and we fear so shame!! I can not imagine how can Lenie, a such bad woman, be a manager in Jumbo?? Maybe that is why the young girls there are in the Jumbo also so bad and so rude!! We went to Jumbo because we want to buy food and things needed for Christmas and New Year, now we were treated badly because our appearance, what’s wrong with us? We strongly request them apologize to us!!! We have obtained high education in the Netherlands and met many many kindly Dutch persons here, we are working here just because we also want to make the Netherlands better, not worse. But some people use the discriminatie to every asia person, I know many asia person they buy milk powder and sell those, I also hate them very much, but that doesn’t mean they can discriminatie every people here!!! Apologize to us!!!

Gewenste Oplossing:

We strongly request them apologize to us!!! We don't want to live with so bad persons in a such nice village!! She or they need to get more training or education!!!

Bericht van Robin van Klacht.nl

10 maanden geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Jumbo

Bericht van Robin van Klacht.nl

10 maanden geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Jumbo nog niet in behandeling is genomen.

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