Mijn Klacht:

Dear,

I would like to file a complaint against 2 shop assistants in the Body Shop in Gent, Belgium.
I came to the shop this afternoon (12th of February 2021) around 1 pm by myself. Behind me there was a man waiting at the door, I turned to the man, without saying a word and I went directly to choose fast the product I wanted. The shop assistant immediately started talking to me in unfriendly way. She said to me that we came together with this man and that we are not allowed to come together. She didn’t ask me in the first place if I came there with this man or not, she just made her own conclusion without asking any questions. Moreover, there was not a single person in the shop except me and eventually, this man. It was cold outside, but they put him immediately outside to wait. They mentioned the rules, I tried to explain that we didn’t come together and that according to the rules, 10 people are allowed at the same time in the shop. The two shop assistants were not listening and they didn’t let me speak, they were constantly cutting me in the middle and they were raising their voices. Finally, they started threatening to call the police. I said them to do so. Next thing they just put me outside the doors. So, at the end I had a very bad customer experience and I didn’t buy what I wanted to buy and I was not allowed to explain if I came there alone or not and whether this man was with me or not. These kind of shop assistants should not work in the shops. They have no customer service culture, nor empathy nor flexibility to serve their clients.

Gewenste Oplossing:

Flexible, client oriented polite and emphatic behavior of shop assistants