Mijn Klacht:

I have been a client of Tele2.NL for almost 2 yrs. I took 2 subscriptions for my son’s. In January 2021, I called and cancelled one of the subscriptions, which was apparently noted. I just discovered today that they have been taking the subscription money all this time without fail. When I called to complain, I spoke to someone who agreed this was their fault and that I should be credited back. I was then transferred to the finance department who also checked and said he would transfer me to the credit department to sort it out. The credit department, said that they would not refund any money as it am only calling after 7 months. Even after explaining that I was not in a situation to check, they still admitted while it was their fault, on either a system fault or human error, it was still my responsibility and I should have called within a month or 2. After informing him that this was not fair, he went to speak to his manager and came back and informed me that they would refund a total of 50EURO. They have taken out a total of 186.76 EURO and will not even refund the half of it. Tele2 should have more respect and for their customers. I have asked to immediately cancel my subscription and they tell me that I will have an extra month for cancelling which will also be charged. So after already saying that i had seven months and they will not pay, they are going to charge me an extra month again so finalize the cancellation. This will come to a total of 213,44EURO. How is this even legal? I have a now also cancelled my second subscription and they have lost a customer who has been with them for 20yrs. I advise everyone to keep away from Tele2 as even though they did admit the error was on their side, they are not willing to refund your money.

Gewenste Oplossing:

I will be satisfied when Tele2.NL refunds my money that has been wrongly taken out of my account.