Mijn Klacht:

STAY AWAY!
When you move, you need to be supported by professional companies. Well, they’re NOT! First of all they don’t hire students. They hire unprofessional and rude people who are improvised movers. This was my horrible experience:
1. they arrived late and instead of starting loading at 9 as planned, they started at 10. (You pay them by the hour, so that counts)
2. it was supposed to be one load but the first load was half empty and asked me to pay for a second one, after their lunch (still included in the price!). I agreed because they gave me no choice.
3. the second load they refused to carry everything and I really don’t get why. There were all small things left that could be loaded easily, but they told me that I had to move them myself by car!! If they could fit in a car why not on a half emty truck!?
4. The second load was again half empty and we also had to help them move all the furniture in the house! They charged us for the hours and the double load even though they didn’t work for all those hours!
5. They scattered randomly all furniture in the house so to assemble them I had to make I treasure hunt for a week!
6. I made an official complaint and they answered me only 10 days later apologising and asking if we already moved everything! Of course we had to move what they left by car and I even had to throw away a desk they refused to load because it didn’t fit in the car!
7. Last, but not least, for all these inconveniences, they just offered me a discount for next time I move! The hell I’m going to call them again!!

So, for your sake, if you want a smooth and professional moving, don’t choose them!

Gewenste Oplossing:

they offered me nothing!!