Mijn Klacht:
I purchased the family premium service, the system reassured me that every month they will direct debit on my bank account the fee.
For several months my abonament was interrupted with no good explanation.
There’s no way to contact a service if not via twitter, the conversation is surreal and full of misunderstanding.
I’ve also done an active bank transfer to avoid having my subscription cancelled for the 3th time.
Result even more mess:
1. It’s unclear to them where the money went (Support doesn’t know if they’re the owner of the NL48ABNA0502830042 account)
2. They keep sending me to my bank without providing clear details on the problem with the direct debit
Gewenste Oplossing:
1. Activation of the service
2. Refund of the directly transferred money
3. Fix the problem with the direct debit (or at least provide me with clear details about the problem, I need the error message of the bank when they attempt the transaction with details of the transaction attempt)
