Klacht over Schipholtickets.com: Status of my …

Mijn Klacht:

Hi,

My flight was cancelled almost 3 months ago, but I have not yet received my refund after I was told it could take 1 month and up to 3 months.

On their website, the refund request is still at step 1 of 4, Request is being processed.

I have also sent them multiple emails but I have not received any responses.

Additionally, there is no way to contact them by phone.

Could someone please assist?

Thanks

Kind regards,
Morne

Gewenste Oplossing:

To know what the status is of my refund and when can I expect to receive my refund.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Schipholtickets.com in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Schipholtickets.com een oplossing geplaatst heeft bij deze klacht

Schipholtickets.com

Heeft op 15 februari 2022 om 14:12 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Morne

Heeft op 16 februari 2022 om 09:33 geantwoord

Beoordeling 1/10

(10)

Hi,
Thanks for the email.
How is it that you don't have an update on the status? I am just surprised that no progress have been made since my flights were cancelled and I was simply not the only customer with these flights booked via Schipholtickets.
Also, what is the email address of your colleagues from Advanced Customer Support team?
Please let me know so we can get this done and put this behind us.
Thanks
Kind regards,
Morne

Bericht van Schipholtickets.com

4 jaren geleden - Dear customer, We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process. We kindly ask you to follow up with them through the e-mail thread 4717705: Booking W34R7A-- request that is already opened with the e-mail address used in the booking process. Thanks and regards

Klacht: Status of my refund / No contact number / No responds to emails

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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