Mijn Klacht:
I moved abroad two years ago and hence I no longer have a Dutch phone number, a Dutch phone, neither have I purchased any new insurances in the Netherlands since end of 2016. Also, I rarely ever use my Dutch bank card for everyday transactions. Today I realized that there was a continuous direct debit set up from my Dutch bank account starting in late 2017. There were in total two debits of € 36.24 and I have no idea how I could have ever authorized this! I have checked my travel records to make sure I didn’t do some strange transactions in the Netherlands around the period of the first withdrawal. Also, there is no e-mail record or transaction record between myself and proassist before 2017.
I marked the two debits as unauthorized transactions at my bank. Also, I sent a complaint mail to proassist, I believe this is some sort of fraud.
Gewenste Oplossing:
I wish to have my money reimbursed.
