Marek Tujaka op 29 juni 2023 over PostNL in de categorie Koeriersbedrijven en post
Dear Sir / Madam, Thank you for your message. I gather that you have a question about a shipment that has not been delivered yet. Of course I understand you are worried. I am sorry to hear that our service...
I've explained many times that sender can see that everything was done properly on their end. The problem started at NL end in Den Haag inbound. Is this really that...
Een klant heeft een klacht ingediend bij PostNL over een pakket met het nummer RR997897557PL, dat al 51 dagen niet is geleverd. De klant verlangt dat PostNL verantwoordelijk is voor de levering of het terugbetalen van de 80 euro die voor het item is betaald.
My parcel RR997897557PL is stil not delivered since 51 days. I want PostNL to take repsonsibility for delivering this parcel immidetly or return my money I paid for this item which is 80 EUR.
I can’t afford loosing that much time and money.
Return my money or bring me my parcel!
(10)
Bericht van Robin van Klacht.nl
3 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.
Bericht van Robin van Klacht.nl
3 jaren geleden - Deze klacht is zojuist door PostNL in behandeling genomen
Bericht van Robin van Klacht.nl
3 jaren geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht
Heeft op 29 juni 2023 om 09:13 geantwoord
Dear Sir / Madam,
Thank you for your message. I gather that you have a question about a shipment that has not been delivered yet. Of course I understand you are worried. I am sorry to hear that our service did not meet your expectations. I would like to respond to your message.
Unfortunately, I can't figure out the reason for the delay. You better contact the sender for a solution. In accordance with the terms and conditions, the sender can report it by their local postal organisation and request an investigation. I understand that this is very annoying for you but as the addressee and customer of the sender, I advise you to contact them for a suitable solution.
I hope that I have informed you sufficiently with this. If you have any questions or complaints now or in the future, you can contact our Customer Service via www.postnl.nl.
Sincerely,
PostNL Customer Service
Heeft op 29 juni 2023 om 10:17 geantwoord
(10)
I've explained many times that sender can see that everything was done properly on their end. The problem started at NL end in Den Haag inbound. Is this really that hard to see and understand? sender do not take responsibility for mess in Den Haag inbound. So if they lost my parcel or was stollen then it is PostNL responsibility to cover my loss or bring me my parcel. This official letter is a real shame. They just proved they ignoring customers.
Reactie van de melder van de klacht Marek Tujaka
3 jaren geleden - I've explained many times that sender can see that everything was done properly on their end. The problem started at NL end in Den Haag inbound. Is this really that hard to see and understand? sender do not take responsibility for mess in Den Haag inbound. So if they lost my parcel or was stollen then it is PostNL responsibility to cover my loss or bring me my parcel. This official letter is a real shame. They just proved they ignoring customers.
Tip van onze consumentenexpert
Als uw pakket niet aankomt, is de verkoper verantwoordelijk — niet de bezorgdienst. U heeft recht op een nieuw product of volledige terugbetaling.
Bron: ConsuWijzer / ACM
