Mijn Klacht:
I”m sorry for writing in English.
I have received 60 euro fine from OV Chipkaart (Intrum Justita) which is declaring that they have tried to load 20 euro in 19 december 2013 but the process didnt work properly. I have checked my bank account and I can approve that I had enough money on this date to make the loading successfully. This is a fault between the bank and their system. I called the OV chipkaart customer service and explained but they said it is my problem and they cant do anything about it. They also said, an information letter had been send already but I really didnt receive any letter from them.
Im looking forward to get some advices.
Regards
Gewenste Oplossing:
24-02-2014
