Klacht over Online: Contract extended illegaly

Mijn Klacht:

I’ve been a client from online for many years. Past year I added the TV package to my existing internet package and on the phonecall they did not inform that this would get me stuck to them for 2 years. Online said that they sent an email to and that this is binding. However an email only from their side can’t legally represent a contract, since there is no agreement from both parties. Online says our consent is recorded on the phonecall, however they are not able to provide that recording as proof. Therefore I would like my contract to be cancelled because the service this provider offers is awful and i consider this an illegal abuse.

Gewenste Oplossing:

When my contract with online is cancelled.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Online in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Online een oplossing geplaatst heeft bij deze klacht

Online

Heeft op 21 augustus 2018 om 16:26 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Reactie van de melder van de klacht

7 jaren geleden - Hello Bart. i think you are referring to the complaint my partner made. However I am the one who you have a contract with so I'm expecting an answer here and its not true that a solution has been provided. A confirmation by you with no explicit agreement from the contracting party (me) according to European laws, does not represent a binding contract. on the response on klachtenkompas you say that you need to be given the chance to fix my internet, therefore you are not cancelling the contract. We are giving you that chance, but unfortunately you are not willing to take it. You may understand that a person who works has no chance to miss a day to work in order to wait for your mechanic during a timeframe of 6 hours. We have tried to fix this with you guys several ways (phone, mail..) and the only answer he have received has been an un-respectful, "just make sure someone is there" when we already explained is total not doable for us to miss a working day. looking forward to your feedback.

Maider

Heeft op 21 augustus 2018 om 18:46 geantwoord

Beoordeling 1/10

(10)

There is no solution provided

Klacht: Contract extended illegaly

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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