.Ze nemen zonder reden geld aan

Question

.Ik zie dat ik niet alleen beroofd word, als ik het geld weer van mijn rekening krijg, doe ik aangifte bij de rechtbank en bij de politie Ik hoop dat ik me duidelijk heb uitgedrukt, bedankt en nog een fijne dag. Dit is het laatste gesprek met jou.

Novalnet AG · Accepted Answer

Dear Leszek Rugor,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

We have evaluated case and noticed that you had 2 subscriptions (dating) and didn't cancell them. And also you have not paid the entire due for which you have subscribed for. There was 1 return debits made by you.

To inform you about the debit taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have now forwarded your cancellation request to the other active subscriptions to our contractual partner with whom you have signed up for the subscription.

That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency that due then your case with collection will be closed. The transaction details of the pending due is TID 14456400009321114. You might have received the details from collection agency for this.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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