Onterechte periodieke incasso ontdekt

Question

Ik heb net ontdekt dat Vanaf 2 april 2022 periodiek en zonder dat ik weet waarom een bedrag van mijn rekening afgeschreven door Novalnet. Ik ga proberen deze betaling te laten blokkeren bij mijn bank. Toen ik www.info hwl.com intikte kwam ik direct allerlei gelijkluidende klachten tegen. Ik hoop dat u mij kan helpen met mijn klacht en samen met mij kunt oplossen. Tom

Novalnet AG · Accepted Answer

Dear Tom de Haas,

As we explained you already, you had subscribed for subscriptions with an online service for which we process payments and you had not cancelled the subscriptions which you have subscribed for. That is the reason you were debited.

We have already sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

You subscribed for the dating service 02.04.2022 with this TID 14557000015807043 as you mentioned above. But we whant to note that you made a return debit 31.05.2022 refer TID 14572700003303551 in amount 37.50€ before canceletion the contract, that's why collection process came up.

We wrote about this in our previos response from 19.08.2022. Debt collection process belongs to this TID 14572700003303551 .

We hope that we could be of help you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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